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All work01. Service Planning / UX·UI

ILDONG PHARMACEUTICAL

Complex information. A clearer experience.

I lead UX/UI planning and project management for the renewal of ILDONG Pharmaceutical’s official website. I analyze the needs of visitors, administrators, and the client, then organize extensive company, product, and R&D information into the site’s information architecture and CMS. I also manage issues and decisions through implementation, building hands-on experience in turning plans into a working service.

ILDONG PHARMACEUTICAL
Planning the user experience and content operations together
Structuring complex company and product information
Leading client communication and proposing website copy

Defining the problem

Start with what people need to do.

The site held extensive product, research, and company information, but visitors lacked a clear way to find what they needed. I reorganized the content and redesigned the information architecture around visit purposes and key user scenarios. I use ChatGPT and Claude to help organize the product database, research specialist topics, and review multilingual content. They support faster research, classification, and checking, while I remain responsible for the work and its decisions.

Designing the solution

From finding information to taking action.

I designed a service flow that helps visitors find a product and then locate a pharmacy where they can buy it. Alongside the public-facing UX, I planned the CMS structure for managing content and product data, considering both the visitor experience and the team’s day-to-day operations.

Connecting the team

Follow the plan through to delivery.

I lead regular client meetings to clarify requirements and priorities, and coordinate implementation with design, front-end, and development teams. I track issues and decisions until they are reflected in the live service, deepening my understanding of the product development process.

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